What if I don't like my purchase?
Rarely somebody complains about our product, however, everyone's expectations are different. If you have doubt, please return it. No questions asked ...although your suggestions to improve would be appreciated. Read more under policies to find out more. Top

Do you offer samples?
Sure do! They are offered in groups of 4 or more items in each "set". Sets cannot be individually broken up. Like all of our products, shipping is included. See our Samples page. Top

Are these skin care products natural?
Much hype is based around "natural". Nature is consistently, inconsistent-but try to incorporate alternatives wherever possible. The biggest fear are preservatives, which are necessary in every product for the prevention of mold, fungus, yeast, rancidity and bacteria; usually making up as little as .2%. in a formula. Currently, we are testing a natural preservative system to cover all areas of deterioration. Top

Can I add my own unique additions to all the products?
-Soap will take colour, botanical extracts and fragrance. Jojoba and shea
butter in small amounts is OK. Regular oils will change the alkalinity and
will promote rancidy, so we don't recommend this.
-Gels, shampoos and conditioners are water based and can accept colour, botanical extracts, fragrance or essential oils from 0.5%-1%. Oils will break the viscosity and create separation in the formula.
-Lotions and creams are pre-made with the oils, so adding more outside of the initial formula will not bind well. Colour, botanical extracts and scent
are fine up to 1.0%.. Top

What kind of natural colours can I use?
Outside of the oxides and ultra marines, there are few colours that will hold for any length of time. Ultraviolet light (UVA and UVB) are hard on most coloured items. Natural colours like that found in food stores are of little use. If you use pigments or Food, Drug and Cosmetic (FD&C) grade colourants, shelf life can be 10 times longer, but eventually any clear packaged product will gradually fade. Pick natural rather than clear bottles. Wrap your soap and try to avoid direct sunlight, as colour matching will be impossible next time. Top

What is the shelf life of these products?
Typically, soaps will last a year or more. Body and Hair care in excess of
two years.Top

Are there any concerns about bottling?
All body and hair care items leave here, lab tested and properly preserved. Simple precautions can avoid problems in contamination...
-Sanitize all containers and utensils with a .25% bleach solution, rinse
thoroughly and do not touch tips or the inside of containers with fingers
-Do not dip your fingers directly into the product to "test" it. Use a
sanitized spoon and don't return it to the mixture.
-Don't use old bottles that have been rinsed out, they might be already
contaminated.
-Do not fill bottles in areas with open windows, dust and dirt.
-Cap or cover soon after, air can introduce a host of problems.Top

Where do I get bottles and caps?
We do offer a limited selection of bottles and caps. Each individual sees their product in a variety of materials, shapes, sizes and colours. To carry such a "personal" selection to satisfy individual preferences is difficult. See our selection under Bottles & Supplies. Top